Please be very verbose and descriptive in reporting a problem and make sure to include the following:

a) Company Name (contractual company name)

b) Trading name (in case different from company name)

c) Date and Time and timezone of problem

d) Where problem relates to a particular transaction include more than 1 identifying feature for the transaction

    Date and Time


    Last 4 digits of card

    Transaction ID

    email address of customer

e) please include your portal login name

f) screenshots are more than welcome which show the problem

g) include information on how we can reach you - phone, mobile