Please be very verbose and descriptive in reporting a problem and make sure to include the following:
a) Company Name (contractual company name)
b) Trading name (in case different from company name)
c) Date and Time and timezone of problem
d) Where problem relates to a particular transaction include more than 1 identifying feature for the transaction
Date and Time
Amount
Last 4 digits of card
Transaction ID
email address of customer
e) please include your portal login name
f) screenshots are more than welcome which show the problem
g) include information on how we can reach you - phone, mobile